HomeMy WebLinkAbout6.g. Resolution and Consent Order Imposing Civil Penalty on Marcus Theatre
EXECUTIVE SUMMARY
City Council Regular Meeting: June 21, 2016
AGENDA ITEM: Resolution and Consent Order Imposing
Civil Penalty on Marcus Theatre
AGENDA SECTION:
Consent
PREPARED BY: Mitchell Scott, Chief of Police
Clarissa Hadler, City Clerk AGENDA NO. 6.g.
ATTACHMENTS: Resolution and Consent Order APPROVED BY: ddj
RECOMMENDED ACTION: Motion to approve a resolution and consent order imposing
civil penalty on Family Entertainment, LLC DBA Marcus Rosemount Theatre for a violation
of the City's liquor license regulation.
BACKGROUND
Compliance checks utilizing a cooperating underage purchaser were conducted on May 3, 2016 at the
City's licensed liquor license establishments. The purchaser entered Marcus Theatre, 15280 Carrousel
Way, Rosemount, and was served an alcohol beverage by an employee of the establishment. This is a
criminal violation by the employee and a violation of the City's ordinance regarding liquor licenses. This is
the establishment’s first violation.
ISSUE
The sale of an alcoholic beverage to an underage person is a violation of City Code 3-1: Liquor
Regulations. Following the illegal service, police staff met with the management of the establishment to
discuss the violation. In addition, the expectations and requirements of the City Code were reviewed and
the policies and procedures of the business related to the proper identification of persons purchasing
alcohol were discussed.
The licensee has agreed to the terms of the attached Resolution and Consent Order imposing a $500 civil
penalty on the license holder for this violation. The penalty amount is the minimum required for the first
violation within a three year period.
RECOMMENDATION
Staff recommends a motion to approve a resolution and consent order imposing civil penalty on Family
Entertainment, LLC DBA Marcus Rosemount Theatre for a violation of the City's liquor license
regulation.
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CITY OF ROSEMOUNT
DAKOTA COUNTY, MINNESOTA
RESOLUTION 2016 - 43
RESOLUTION AND CONSENT ORDER IMPOSING CIVIL PENALTY ON
FAMILY ENTERTAINMENT, LLC DBA MARCUS ROSEMOUNT THEATRE
WHEREAS, the City of Rosemount (the “City”) has issued a license for the sale of alcoholic
beverages to Family Entertainment, LLC DBA Marcus Rosemount Theatre (the “Licensee”); and
WHEREAS, an illegal activity has occurred on the licensed premises of the Licensee,
specifically, service of an alcoholic beverage to a person under the age of 21 by an employee of
Licensee on May 3, 2016, in violation of Minnesota Statutes, Section 340A.503 (the “Violation”);
and
WHEREAS, the occurrence of the Violation is not disputed by the Licensee; and
WHEREAS, the City Council regards such activities as very serious matters warranting the
sanctions hereinafter set forth; and
WHEREAS, the Licensee has, to date, maintained an establishment that has been relatively
free of criminal activity relating directly to the sale of alcohol; and
WHEREAS, the Licensee has been generally cooperative in the investigation of this matter,
has demonstrated a willingness and desire to work with City staff in resolving this matter without
putting the City to the expense of an administrative hearing, has expressed an understanding of the
seriousness of the offenses, and has committed to ensuring that such offenses do not reoccur; and
WHEREAS, Licensee has worked with staff to identify personnel policies and training,
operational practices, and other means intended to minimize or eliminate such violations in the
future and to assure a more safe, responsible and lawful liquor operation, which have been set forth
in written policies and procedures adopted by Licensee, a copy of which is attached hereto as
Attachment One, and hereby made a part hereof (hereinafter the “Policies and Procedures”); and
WHEREAS, Licensee has represented, and by execution of a copy of this consent order
agreed, that it will faithfully and fully comply with all of the Policies and Procedures set forth in
Attachment One; and
WHEREAS, on the basis of such representation and agreement by Licensee and assuming
continuing compliance therewith, the City is willing to limit sanctions for the Violation to a civil
penalty in the amount of Five Hundred Dollars ($500); and
WHEREAS, were it not for such representation and agreement of continuing compliance
with the Policies and Procedures by Licensee, the City would not be willing to so limit sanctions and
is doing so solely on the basis of such representation and agreements of Licensee and on the basis of
the agreement by Licensee that the matter of the sanctions to be imposed for the Violations may be
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reopened and reconsidered, pursuant to Minnesota Statutes, Section 340A.415, in the event Licensee
fails to comply fully with all of the Policies and Procedures at any time during the three (3) year
period following the date of this Resolution, all as hereinafter provided; and
WHEREAS, the Council has determined that this Consent Order, resolving issues relating to
sanctions to be imposed by reason of the above-described violations is reasonable, necessary and in
the best interests of the public; and
WHEREAS, the Licensee has freely agreed to waive a statement of written charges and a
hearing thereon and to pay the civil penalty hereinafter described, for the consideration set forth
herein. The Licensee acknowledges and agrees that it freely executed this agreement, without threat
of criminal prosecution, for the purpose of avoiding a public hearing and resolving issues relating to
sanctions to be imposed by the City as the licensing authority, pursuant to Minnesota Statutes,
Section 340A.415.
ON THE BASIS OF THE FOREGOING, THEREFORE, IT IS RESOLVED THAT
THE CITY COUNCIL ORDERS AND AGREES AS FOLLOWS:
1. The Licensee will pay to the City Finance Director, within ten days of receipt of
written notification of approval of this Consent Order by the City Council, the sum of Five
Hundred Dollars ($500).
2. Licensee waives a written statement of charges, notice of hearing and hearing to
which it is entitled by Minnesota Statutes, Section 340A.415.
3. The undersigned admits the occurrence of the Violation.
4. The City will impose, as the sole civil sanction for the Violations, a civil penalty in
the amount of $500 payable as set forth in paragraph 1 hereof. This agreement shall not limit the
right of the City to pursue civil remedies or to take any action with respect to the license that is
authorized by state law or City Code for any activity to which this agreement does not specifically
apply and that is a violation of state law or City Code.
5. Except as provided in paragraph 6, in the event of future violations of state law or
City Code by Licensee, no additional penalty shall be imposed for unlawful activity covered by this
agreement. However, admissions of unlawful activity described herein may be taken into
consideration in determining appropriate sanctions in any future cases.
6. In the event the City Council determines that Licensee has failed to comply fully
with the Policies and Procedures at any time during the three year period following the date of this
Resolution, Licensee agrees that the City may revoke or suspend the Licensee’s license or impose
civil penalties for the Violations pursuant to Minnesota Statutes, Section 340A.415, provided the
total penalty including the penalty agreed to pursuant to paragraph 1 hereof shall not exceed
amounts authorized by law.
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7. Licensee understands and agrees:
a. That this agreement does not constitute an agreement not to bring criminal
charges for activities described herein;
b. That a decision whether to bring any charges rests within the discretion of
the City prosecuting attorney, the County attorney, or other authorized law enforcement
agencies;
c. That the Licensee freely enters into this agreement without any promises
from the City that no criminal charges will be brought;
d. That this agreement is entered into for the sole purpose of resolving and
settling any potential civil sanctions imposed pursuant to Minnesota Statute Section
340A.415, and not for the purpose of resolving or settling any potential criminal issues; and
e. That in the event criminal charges are brought against the undersigned, the
Licensee or any of its employees for activities described herein, Licensee will not contest the
validity of this agreement, repudiate, or otherwise challenge this agreement in any way, by
reason of the initiation or prosecution of such criminal proceedings.
LICENSEE
BUSINESS NAME
_____
Print Name Title
_____
Signature
By Order of the City Council of the City of Rosemount this 21st day of June, 2016.
William H. Droste, Mayor
ATTEST:
____
Clarissa Hadler, City Clerk
A-1
ATTACHMENT ONE
LICENSEE
ALCOHOL SALES & SERVICE POLICIES AND PROCEDURES
MARCUS
Marcus Theatres Corporation Responsible
THEATRES
Service of Alcohol
At the Marcus Theatres Corporation we take our responsibility to serve alcohol in a safe,enjoyable atmosphere very
seriously. We are committed to serving alcohol responsibly at all times and abiding all regulations regardin the
sale and consumption of alcohol. In addition to any legal requirements for certification of alcohol servers,Marcus
Theatres requires completion of corporate training and ongoing aclmowledgment and adherenc e to the below
policies.
These requirements must be strictly adhered to within all Marcus Theatres properties in which alcoholic beverages
are served:
REQUEST ID FROM ANY PERSON OF ANY AGE WHO ORDERS AN ALCOHOLIC BEVERAGE. ASK TO
SEE ID EACH TIME THE GUEST ORDERS AN ALCOHOLIC BEVERAGE. ONLY ONE ALCOHOLIC
BEVERAGE MAY BE SOLD PER 1D AT A TIME.
Two '`ID Checkina Books"must be presentat the location. One must be easily accessiblebehind thebar to
allow server and bartender access. The other must be kept in the office far manager use and as a back-up.
Property Liquor License and all necessary certifications for staffmust be current and conspicuously posted
and accessible.
Marcus Theatres Corporation responsible service of alcohol training must be completed by all managers
and serving staff.
The Marcus Theatres Liquor Serving Requirements by location tracking document must be maintained to
reflect current staffat all times.
District Directors,Food & Be rage District Directors, and members of the Theatres Corporate staff may
couduct inspections to rify the abo e requirements at any 6me. Failure to adhere to the abo will resultin
disciplinary action up to and including termination.
Bar Card Program'
Servers and Battenders are required to request proper identification from any guest of any age who orders an
alcoholic beverage. A"Red Card"will be issuedwhen the secretshopperis notrequestedto sho ID
IMMEDIATELY after the alcoholic beverage is ordered. The serveror bartender MUST request ID BEFORE
beginning the drink pouring process in any way. In the event that a"Red Card" is issued,the bartender or server
will be subject to disciplinary action.
Liquor Sting Operations"
In the event that a property fails a sting operation,or receives a fine/penalty for improper service of alcohol,the
server or bartender at fault will be subject to immediate termination.
5/2016
MARCUS
TM ALCOHOL AWARENESS
Alcohol Law and Your Responsibility
Asa serverorbartender,youhaveanimportantresponsibilitytoensurethatourguestsenjoytheirvisit,
butalsoremainsafe and responsiblyconsume alcohol.lfa minorisserved,aguestwhoappearstobe
intoxicated is served alcohol,or illegal drugs are possessed,sold,orallowedto be sold on the premises,
you and the restaurant can be held liable.This means thatthe establishment can be closed,liquorsales
can be suspended,andfinescan be imposed;whileyoucan be heldcriminallyliableintheformoffines
or i mprisonment.Violating safe alcohol policies will also result i n the loss of yourjob.
Servers and bartenders also have a civil liabilitywhen serving alcohol.You can be sued and made to pay
damages to an injured guest ifyou overserve a guest,ordo nothingto prevent an injury stemmingfrom
alcohol.Further,many states have"dram shop laws;'which expand the liabilityfor restaurants and
servers.These laws allow fora third partyto take legal action againstthe restaurant and individuals.This
means that if a guestthatyou serve gets into an accident,the third party can hold you liablefortheir
injuries.
The municipal liquorauthorityenforcesthe states'liquorlaws.Citations can be issued bythe liquor
authorityfornumerous infractions,including:
Sellingorservingliquortoanyguestundertheageof2l
FailingtocheckthelDofaguestwhoappearstobeunderage
AllowingaminortoentertherestaurantwithafakelD
Servingaguestwhoisorwhoappearsto be intoxicated
o Thisappliestoguestswhoarealreadyintoxicatedbeforeenteringourrestaurant
o Even ifthe guest is not served alcohol,allowingan intoxicated guesttodrive can cause
the restaurant,manager,and serverto be held liablefor injuries and damages.
Discriminatingagainstguestsduetorace,gender,age,orsexualorientation
o This also appliesto pregnantguests.lt is illegal to deny serviceto a woman who is
pregnant,as it has been considered genderdiscrimination.
o Inanattempttoensurethatthesekindsoflawsuitsdonotoccur,moststatesrequire
every establishment that serves orsel Isalcoholto post a sign that contai ns the Surgeon
General's official warning concerning pregnant wome n and the risk of alcohol use duri ng
pregnancy
Selling orservingalcohol when it is not permitted(i.e.before orafterhours)
Recognizingand Preventir Intoxication
To help prevent guestsfrom becoming intoxicated,it is importantto know how alcohol is absorbed into
the body,howit isprocessedandeliminated,andthefactorsthataffectthe concentrationofalcohol in
the bloodstream.
When alcohol is swallowed,itentersthe stomach first.Here,a small amount ofalcohol is absorbed
throughthe stomach lining.Fromthere,alcohol moves intothe small intestine.This iswhere a majority
of alcohol is absorbed intothe bloodstream.Once this happens,alcohol quickly movesthroughout the
body,and rapidly reachesthe brain.The liveristhe onlyorgan that breaks down alcohol.
The amount of alcohol in the bloodstream is measured as blood alcohol content(BAC).BAC indicates
the percentage ofalcohol inthe bloodstream.Forexample,in a1150states,itis illegaltodrivewith a
BAC of.08 or higher.A BAC of.30 or highercan lead to serious medical complications,including death.
There are manyfactors that can affect a guest's BAC:
Rateandamountofalcoholconsumed-Thelivercanonlyprocessalcoholattherateofone
drink per hour.Consumption above this rate will result in excess alcohol in the bloodstream and
raise the BAC.
Drink Strength.There are differentamounts ofalcohol in different beverages.Forexample,a
guest drinking a beerwith a 8.5%ABV will have a higherBACthan a guestdrinkinga beerwith a
5%ABV,all otherfactors remainingequal.
Bodysize. A largerperson will have a lower BACthan a smallerone.A argerperson has more
blood,which allowsformore distribution ofthe alcohol.
eodyfat.A person with largeramounts of bodyfat will have a higher BACthan a lean person.
Alcohol can pass through muscle,and is distributed more in a lean person.Alcohol is not
absorbed by bodyfat,and will remain in the bloodstream longer.
Gender.All otherfactors remainingthe same,a woman will have a higher BACthan a man
higher body fat,lower level of stomach e nzyme).
Age.AnolderguestwillhaveahigherBAC(higherbodyfat,lowerlevelofstomachenzyme).
Emotionalstate.An emotional guestwill have a higherBAC.Higheremotions meansthatblood
will flow towards the muscles and away from the stomach and smal I intesti ne,forcing alcohol
intothe bloodstream more rapidly.
Medications. Prescribedmedicationandillegaldrugscaninteractwithalcohol,creating
potentially dangerous situations.
Carbonation.AguestdrinkingacarbonatedbeveragewillhaveahigherBACthanaguestwhose
drink is not carbonated(carbonation speedsthe rate alcohol movesfromthe stomach tothe
small intestine).
To prevent over-serving a guest,you must be able to determine the guest's level of intoxication.First,it
is importantto count the numberof drinks consumed.Whilethis seems simple on its surface,different
size drinks,different proofs of liquor,and different ABV in beers makes it more complicated.
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1?flozaf YAatol 6fio:d 1.6Aslwfd
rpular b rr nmit M q uw tarble ww e BC p+ooA spi 4t s
If a guest drinks one standard bottle of an American lager,it is easyto calculatethatthe guest had one
drink.If a guest has a 24oz Imperial IPA with a ABV of 8.5%,however,you will have to count nearlyfour
drinks.The same process applies fora guest drinking alcohol,like whiskey.If a guest has a 100 proof
bourbon neat,it will count astwo drinks.Yourfami liaritywith the beerand cocktail menuwi II help you to
remain aware of the actual numberof drinks a guest consumes.Remember,the livercan only process
one drink perhour.Aguestthatconsumes a large beerwith a high ABV will seethe BAC rise rapidly.
BAC Estimation Chart- Men
of Drinks 1001bs. 1201bs. 1401bs. 1601bs. 1801bs. 2001bs. 2201bs. 2401bs.
1 022 015 011 007 005 003 001 000
2 059 046 038 031 026 022 018 015
3 097 078 064 054 046 040 035 031
4 134 109 091 078 067 059 052 046
5 172 140 118 101 088 078 i .069 062
6 209 172 145 125 109 097 086 078
7 247 203 172 148 130 115 103 093
8 284 234 198 172 151 134 120 109
BAC Estimation Chart-Women
of Drinks 100 Ibs. 120 Ibs. 140 Ibs. 1601bs. 180 Ibs. 2001bs. 220 Ibs. 2401bs.
1 029 022 016 012 009 006 004 003
2 074 059 048 040 034 029 025 022
3 119 097 080 068 059 052 045 040
4 164 134 113 096 084 074 066 059
5 209 172 145 125 109 097 086 078
6 254 209 177 153 134 119 107 097
7 299 247 209 181 159 142 127 115
8 344 284 241 209 184 164 148 134
3 i g
While keepingtrack ofthe numberofdrinks is important,thereare manyfactorsoutsideofjustthe
number of drinks consumed that can affect a guest's BAC.The second way to e nsure that a guest is not
overserved is byobservingthe guest's behaviorsforsignsof intoxication.Physical and behavioral
changes can be observedto determine if a guest is becoming intoxicated.
When alcohol reachesthe brain,several observable physicaland behavioralchanges happen.First,
inhibitions can become relaxed.Guests whose inhibitions are relaxed will become overlyfriendly,use
profanities,speak with a loudervoice,make i nappropriate comments,or socially withdraw.It is
importantto note howthese behaviors change.Forexample,a guest might be polite and quiet upon
initially seating atthe bar,butthen uses rude language and speaks inappropriately loud afterconsuming
alcohol.
Another behavioral change to watch for is impaired judgment.You might see a guest that i nitially made
sensible decisionscomplainthatdrinksare weak,consumedrinksfaster,switchtostrongerdrinks,or
offerto buydrinksforstrangers.
In addition to behavioral changes,watch for physical changes i n the guest.Alcohol consumption can
result in slowed reactiontime,slowed orslurred speech,drowsiness,oran inabilitytoconcentrateor
focus on a conve rsation.Physi cal coord i nation can a I so become i mpa i red.Watch for stagge ri n g or
stumblingwhile walking,wobblingwhile sitting orstanding,spillingdrinks,ordroppingobjects.
Tolerance to alcohol isfrequentlymisunderstood.A"high tolerance"does not prevent a guest's BACto
rise.Experienceindrinkingwillnotpreventaguestfrom becomingintoxicated,butitwillallowthe
pe rson to mask typical signs of intoxication.This makes it difficult to detect whether or not an
experienced drinkeris intoxicated.
On the otherendofthe spectrumare inexperienced drinkers.Paycloseattentiontoyoungerpatrons
age 21 or slightlyolder).They probably do not have a high tolerance to alcohol yet.Inexperienced
drinkers are likelyto display signs of intoxication even afterconsuming a small amount of alcohol.
The lastgroupto be especiallyaware ofare regularguests.Everybarand restaurantappreciates regular
guests,and employees can even start to consider regulars as frie nds.This close relationship can keep
associates from monitoring regulars for signs of intoxication and make it difficult to cut off alcohol
service.Ifyou have regularguests,rememberthatthey are friends ofthe restaurant,and we especially
wantto keepthem safe and notjeopardizetheir safetyby overservingthem.
It is important to communicate amongst the restaurant staff observations about guests'alcohol
consumption.This is especially important if a guest moves from the barcounterto a table in the bar,and
then a table in the dining room.While you might have only served one drink,the guest could have
consumed several alcoholicdrinksfrom differentassociates.Runners,bartenders,and servers should all
remain aware ofa guest's behavior,and the managershould be notified immediatelyifa guest appears
intoxicated to ensure that we do not overserve and keep ourguests safe.
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Preventingguestsfrom becoming intoxicated
It is i mportant that you are fami I iar with ways to prevent a guest from becoming i ntoxicated.The most
importantand impactfulthingistooffertheguestfood.Food willhelpto keepalcoholinthe stomach,
slowingitswayintothe smallintestine,wherethe alcohol isabsorbed intothe bloodstream.When
offeringfood,consideritems high in fatand protein sincethe seare noteasilydigested.Chicken wings
and fried cheese curds are greatchoices.Avoidofferingfood high in sugarorcarbohydratesasthese are
digested quickly and less effective i n slowing down the absorption of alcohol.
Anothe r si mple way to slow down the consum ption of alcohol ic beverages is to offe r water.Wate r can
slow down the rate that a guest drinks an alcoholic beverage.Alcohol also dehydrates the body,causi ng a
person to drink more rapidly.Waterwill help to rehydrate the body and not leavethe guest thirsty.
Bartenders can also help to prevent a guest from becoming intoxicated by not over-pouring mixed drinks.
Ensure that drinks are made consistentlyand to the recipe.Over-pouring will make it difficulttoget an
accurate count of numberof alcoholicdrinks consumed,and will allow the guestto consume more
alcohol rapidly.Over-pouring is especiallytemptingwith a regularguest,but rememberthat you wantto
ensure ourregulars remainsafe and do not become intoxicated.
You have the legal responsibilityforensuringthatyou only serveguests that are the legal age to drink.
Our policy is to automaticallycard everyguest.Neverguess as to how old a guest might be.Always err
on the side of checking an ID.Many minors can look significa ntly olderthan theiractual age,and serving a
minorwill notonlyjeopardizeyouremployment,butyou alsocan be held criminally liable forserving a
minor.
The only acceptable forms of identification are valid driver's license,valid state ID card,va lid passport,
and valid military IDcard.You might not be familiarwith passports and militarylDs;always use an ID
guide book if you are presented with one oftheseforms of ID. Birth certificates,schoollDs,and voter
registration cards are not acceptab/eforms of ID.
When checking an ID,you must:
Determine if the IDis valid. Foran ID to be valid,it must contain the owner's birth date,is
current,is notexpired,hasthe owner'ssignature,hasthe owner'sphoto,and is intact(the
lamination is not split).
Determineifithasbeenissuedtoaminor. AsyoucheckanlD, determineiftheownerisinfact
over 21. It is not uncommon fora guestto show a serveror bartendera real ID fora minor,and
theguestisstill served alcohol.Many IDsforminorswilldisplaya barreading"Under2l."Several
statesalsoorientthe IDverticallytomake iteasytodeterminethatitbelongstoaminor.
Use the birth date fo verify a guest's age. Familiarize yourselfwith the day and yeara guest must
be born to be served alcohol.Forexample,in 2015,the guest must be born bythe previous day
S P ge
i n 1994.
VerifythatthelDisgenuine.Whilestatesareconstantlyupdatingtheirtechnologytocreate
tamper-proof IDs,people havebeen keeping up with newwaystotam perwith orcreate falsified
IDs.IF you suspectthatan ID has beentampered with oris notgenuine,bring itto a manager
before servingalcohol.The restaurantwillalsohave an IDguide;thisisavaluabletoolto
compare a questionable ID with authentic ones from each state.Some key features to look for
when determining ifan ID isgenuine are:
o Specialtextorimages
o TextandimagesthatchangecolorasthelDisrotated
o Textand imagesthatare onlyvisible underUV light
o Three-dimensional holograms
o Ghost photo ofthe main picture
o Licensenumbercodedcorrectly(checklDguidebooktodeterminecorrectsequencing)
o Lamination is in propercondition
o The back of the ID is correct
Verify that the/D belongs to theguest. One ofthe most common practices in falsifying an ID is
presenting a valid IDthat belongsto a different person.To determine if the person presenting
the ID isthe correctowner,comparethe phototothe person'sface who is presentingthe ID.
Look at the chin,nose,eyes,hairline,and shape ofthe face.Also,look atthe height and weight
and determine ifthey match.While there might be somevariation,thesecharacteristics helpyou
to concludethatthe IDbelongstothe person usingit.
When you request a guesYs ID,notice ifthe guest seems nervous.A guest nervous about presenting an ID
might be a minorusingfake identification.lt isalso acceptable to askto hold the ID.Politelyaskthe guest
to removethe IDfromawallet.Checkboththefrontand backofthe ID.Reviewthe IDforthe
informationcovered above.Ifyou have questions,compare the IDtothe guide bookand checkwith a
managerforassistance.
Ifyou do determinethatthe guest isa minor,
politelyinformtheguestthatyouareunableto NEW 'URK STATE
serve the guest.State,"I'm sorry,but ourcompany
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policywill not allow me to serve you"Ifyou DRIVER LICEN5E
request an ID and the guest does not have one, ID:012 345 678 CLASS D
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simply state,I'm sorry,but I can't serve you SAMPLE,LICENSE
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Handling Difficult Situations
Handling intoxicatedguests can becomeverydifficultsituations.Always rememberthatyoursafety comes
fi rst.If you feel threatened,remove yourself from the situation and alert a manager.
You must stop service to a guest whenthey show physical or be havioral signsof intoxication,oryou are
concerned aboutthe numberofdrinksthey haveconsumed.When you determine youshould stop
service,always alerta manager.Yourmanager must be involved,and an incident reportwill haveto be
filled out.
Before you stop service to a guest,let another associate know so he or she can serve as a backup.The
backu p pe rson should be aware of the situation,re mai n cl ose i n prox imity,but not get too close to avoid
appea ri ng threaten ing to the guest.If possible,ask other guests that are accompanyi ng the i ntoxicated
one fortheirhelp.Waitforthe intoxicated guesttogotothe baror bathroom,and askthe companionsto
help stop service.
The besttime to informa guestthatyou are stopping service is w henanotherdrinkis ordered.Thistiming
helpstopreventaguestfrom becomingupset.Privatelyinformtheguestthatyouare stoppingservice.Do
not blame the guest,orusejudgmental"you"statements.Saythatthe company policywill notallowyou
to serve anotherdrink,orthatwe would be responsible ifsomethingwereto happen tothe guest.Italso
hel ps to expressyourconcern forthe guest's safety.Sincerelystate,"I just want to make sure you get
home okay,and thatyou come back again."
Offerthe guest a non-alcoholic beverage,such as water,coffee,or soda.Whi le coffee will not di rectly
make aguestsober,itwill occupytimeforthe livertoprocessalcoholoutofthe bloodstream.lfyou notioe
thatcompanionsorotherguestsgivealcohol toan intoxicatedguest,stop servicetoall ofthem and
remove alcohol fromthe table.
Once you have stopped service,you neverwant a guestto drive.You and the establishment can be held
criminally and civilly liable forany harm done. Inform theguest that you will callthe police if he orshe
attemptstodrive.lftheguestdoesgetintohisorcar,callthe policeand providethemwithinformation
such as car make/model,license plate number,and what direction the guest droveoffin.Always attempt
to find alternatetransportation forthe guest.Considera sobercompanion,calling a friend orfamily
memberofthe guest,orcallinga cab.
Ra re ly,guests wi I I become hosti le and pote ntia l ly violent.I n these cases,notify your manage r
and hotelsecurityimmediately.Callthepolicewheneveryoursafetyorthesafetyofothersisat
risk.Separate otherguests from the situation to preve nt them from becoming i njured.Iftwo
guestsgetintoa physical confrontation,nevertrytorestraina violentguest.
It is also againstthe lawto allowthe possession orsale ofdrugs on the premises.Ifyou suspect
illegal activityistaking place,notifyyourmanager.Theywill determine whetherornotthe
police should be involved.
5.2016
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