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and, when their schedules have allowed, by department heads.
The Assistant City Administrator prepared a workbook on marketing issues based on her
experience with similar efforts at the municipal level and in the private sector. The workbook
was distributed to committee members before the first meeting, with ongoing assignments to
cover specific material and tasks as the process moves along. Meetings have taken place in
the Council chambers, typically for 90 minutes per session. The format of the meetings has
been a brainstorming session supervised by the Assistant City Administrator. The
collaborative findings and opinions have been written up and distributed among the group
after each meeting. Committee members have also begun circulating draft plans for their
departments in hopes of keeping the process synchronized.
The outline for action laid out in the committee's workbook consists of a three -stage process:
analysis of the City's marketing needs and existing efforts; discussions of strategies to
improve the City's marketing; and planning of tactics to achieve the strategies. The analysis
phase was the topic for the committee's first and second meetings, on April 26 and May 17.
Strategies were discussed at the meeting of June 28. The tactics discussion is slated for a
meeting September 8. The committee hopes to finish work on the marketing plan in early
October, for formal presentation to the Council in November.
Because much of the committee's joint work has consisted of brainstorming sessions, the
discussions have been wide - ranging. But some key areas of investigation have emerged.
One is to identify all of the potential targets for the City's marketing efforts — a listing that is an
elaboration on the Council's stated goals for the subject. The committee has identified
categories like existing and potential business owners, other levels of government, and
perhaps most important, Rosemount residents of today and the future. The clear challenge
that has emerged is to speak to current and prospective residents who in some cases seek a
traditional small -town feel, and who in other cases want a contemporary, high - service suburb.
This challenge is also reflected in another key area of work for the committee: to identify the
community vision and thus express what Rosemount wants to be. The opening discussion
on this point was lengthy, and has spread across most meetings of the group. To keep the
task manageable and the result meaningful, the committee has tried to winnow its list to four
points, currently expressed as:
• small -town feel /exceptional quality of life
• community pride in positive image
• exceptional service
• a place that offers opportunities to pursue dreams
(In a discussion last week, the committee differed on the connotations of "small- town." Some
members believe it accurately reflects a prime selling point for the residents who choose to
live here. Other members expressed concern that the phrase may carry negative
associations for some target audiences, and should be expressed in terms of neighborhood
variety, strength, and safety.)
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1. Develop visions /key messages /initial
qualities of City's identity
3. Review logo proposals, possibly with
public input
5. Create draft marketing plan
2. Presentation to City staff on
approaches to plan image in a way that
will later help implement marketing
plan. Consult key stakeholders along
with information from staff to propose
new or refreshed logos, taglines
4. Create final logo, advise on how to
implement
6. Review and comment on marketing
plan
Advise on collateral material.
Preparation of much of the collateral material involved in the branding work would take place
in 2005.
SUMMARY
As indicated in the narrative above, staff expects to present to the Council a draft marketing
plan in November. To keep the committee on track with the Council's goals and to perfect
the budgeting for this effort, staff now invites the Council's guidance on the value of an
independent analysis and recommendation.
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