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HomeMy WebLinkAbout5.a. Community Comment Card � „ CITY OF ROSEMOUNT EXECIITIVE SLTI�IlKARY FOR ACTION CITY COUNCIL MEETING DATE: MARCH 2 , 1993 AGENDA ITIIWi: COMMUNITY COMMENT CARD AGENDA SECTION: OLD BUSINESS PREPARED BY: STEPHAN JILK, CITY ADMINISTRATOR AGENDA ��� � � � ATTACHI�lENTS: MEMO, COMI�lENT CARD EXAMPLES APP OVED _BY: � �✓;�2„ � In January a recommendation came before the City Counc 1 rega�ing a "Community Comment Card. ° The idea was proposed by Mr. Don Sinnwell . Mr. Sinnwell was supported in this idea by members of the Chamber of Commerce. The example of the type of card used was from the City of Burnsville. Based on comments received at the meeting it was suggested that this may be a good format to use to get public comment to the City Council on concerns, complaints and compliments on the services being provided, or lacking, by the City. I have asked my staff to do additional research on this matter to see how other cities have utilized this approach to gather information. A brief report in that regard is attached. _. As you can= see by the information provided, citi�s go. about this process in different ways. What type of information requested or considered is generally related to "services provided" . To go beyond this it would seem more appropriate to consider a full fledged citizen survey. o Based on that review and the interest of the Chamber and others who have brought this to you for consideration I would suggest the following: 1) Establish an ad-hoc committee of seven (7) people with representation from the Chamber (2) , the City Council (1) , and the City Commissions �4) . 2) This committee would be charged with developing the format for a Rosemount Comment Card_ 3) The process for the distribution of the card, and the collection of information also be recommended by this committee. It would seem that the distribution can be handled fairly effectively and at a minimal cost. 4) Suggested cost and appro�riate funding should be suggested depending�' on what type of information is sought. I would suggest that cost sharing from sources other than City funds be considered. 5) This committee would report back to the City Council with a recommendation at the first meeting in April . RECONIl+SENDED ACTIONe Motion to approve the forming of a Citizens Comment Card Committee to draft recommendations on the format use and payment of cost for the use of such a card and this committee report back to the City Council on April 6, 1993 . COUNCIL ACTIONs � , TQ: Susan Walsh, Administrative Assistant FROM: Linda Jentink, Administrative Secretary DATE: February 25, 1993 RE: Comment Card Information I have contacted the following cities by phone to research the use of residents written input and surveys. These cities have no routine surve�r or comment card: Bloomington Fridley Apple Valley Eagan Farmington These cities did routine surveys and some used comment cards: 1. Richfield - inserts 50 surveys randomly into water billings each month for 14 months;- they had a poor response and are - discontinuing. No eomment cards. � 2 . Chanhassen = only Parks & Rec does survey on programs. No _ comment card._ 3. Lakeville - No comment card, however they conduct a phone survey by Decision Resources every two years. The cost is budgeted for, -�2, 000 . This is their "report card" . Adm. Bob Erickson had experience in Montana using comment cards. They were in triplicate forms, required 48 hour response time by department head. 98% were positive comments, praise was given to indivic�ual employee. 4 . Burnsville - Yes, they use comment cards . Cards are placed - - at each counter in City Hall plus any other city facilities ie. ice rinks, galf course, community center. They also do randam mailings to approximately every 4th fire call/rescue/police call. They have a poor or low r�turn on cards issued this way, all are positive that have been returned at this point. The process established is that after the card is received, the department involved is determined, the department head is notified, then action is taken. The information is kept in a data base and a summary of the information from the Comment Card is furnished to the City Council . A citizens committee was formed to design the card. Once ' this task was accomplished, the committee quit meeting. � ;» CONIlrtENT CARD INFORMATION PAGE 2 5 . Eden Prairie - "How Are We Doing?0 Card used. It is kept on all counters and handled through each department. 6 . Woodbury - 6 times a year, the "Feedback" card is the center fold of their city magazine. The "Feedback° card is also on all counters in City Hall. 7. Plymouth - ��Talk To Us° Card used at all counters. Three times a year this card is handed to everyone who enters City Hall for one week. ; ATTACHED ARE COPIES OF CITIES THAT RESPONDED WITH EXAMPLES OF CARDS/SURVEYS. i � E o k _ � � •� � � � • � � _ _. � � � . � � � � :' � : _ y � . � . � . � � _.. : ._. o - _ , o . . _ . � . � . � . a � _ � x•i � - � -- �,�r � a � d .� .. . _ . . - � - �.. . . � . , . .... _..._. 0. City of BurnsviUe -� � - PLAC� 100 Civic Center Parkway _ - STAMP � Burnsville, MN 55337 -_ -. ' - - . HERE :� CITY OF BURNSVILLE 100 CIVIC CENTER PARKWAY BURNSVILLE, MN 55337-3817 � I�I�I��I�f���II���IIJ,��I��II�LJ����III���11L��II���I��GI � � � � � � � i � U R N S V I L L E � Please I:et us know how we did t , ! We ry hard to prov�de the best serv�ce A Community with a Sense of Pride � possible. We value your comments and suggestions. � I received service from the following City department: � The City of Burnsville strives to ; provide quality service to its � O Administration ; � customers. We encourage and �. O Police � o � �� ;'a 'o : � value our feedback on how we , 3 � ,�. . :`3 0 y '� CI Animal Control� � ��� � � are meetin this oal. We would � � `" � �� � �� 3 � g g �� O Water/Sewer `" , � „� � n' also like to hear from you i# you � ��. o �-. ' � �" � ❑ Fire Protection � , �, , � have a question, suggestion, `� ,, � require service, or would like � ❑ Building Inspection , t -� ; :,�:�; � � . to be contacted by a city Y s O Zoning/Code Enforcement '��' �,� �,�: � _o. . representative. � � ❑ Park Maintenance - � `�. . � � N Please f'll , ' g L7 Street Maintenance �� � � � � i out the attached ( �>� ; - � ' " O Snow Plowin � ,.�. � °: Comment Card and leave it with � 4 9 �v � the receptionist at the City Hal) or �� ❑ Recreation Programs ''' .� ,o � mail it to us at your convenience. � g 0 Other � �. °: �� c _� �Sincerel , �� How pleased were you with the City's initial � � ��� .; : �, � � Y � , .� ,-" �� � � response? (circle one) 4 � ..,.� , . ': � � o 1� � � . . : �a . 3 . -� �-���`� �' E � Pleased Satisfied Displeased � � � ro ' Greg Konat, City Manage� ; � � '. : � , o p � ,• Excellent Good Poor � � �c 3 ;w tOMMENTS: o � � ,.« . � . '� ,� . ; �, � w ,�.,;� ,'� � � � ��. ,,�.`,`��' ,; �� '� "�'`�, � Courteous Employees O ; O D . �� ' � � o � � o . ' Knowledgeable Employees ❑ O d �,:� � � , . � o ; Timely Service ❑ ❑ C7 ; � .,�. � , , ,,:. ` ; , � , � How da you perceive the : 3 � ' � '� �; ���",,; ,� F � , � ; vatue of the service we ,' ; �a , ` � �� K S w,�„�R �,��, �� �, �� , provided? ❑ ❑ � C� � , W� '�. u�,�R� a ��'�� r,�. � `. r.: Cl '; ��`��"°'��`��a `�A�g �t� � Were ou satisfied with the overall results of our .+, . , <:<� o ," ..� ,�a�,'• .:.�k,5# ��t'`�d ' � � �i � � � . fi - � ���` ���; h service? (circle one) Yes No ' n �;' n; ; � , t ,�' ' � . ; � 100 Civic Center Parkway ' � � �`D �i , _, ,; Bumsviile, MN 55337 ' i�., ' •' . . ;� 1..�! (612) 895-44�0 ;,; : , • - . . � � � , � �� , . Customer Service Card ; � � � . � ' 0 �� n 3 o S. o .� a s�� � ° � � � Zsc � c„ � ? �„ c .-p-� fl' . v � Plymouth We welcome. , We listen. . We soive. � . We serve. � `� , Date and Time ' What service brought you in contact with a city employee today� Taik to us. Your opinion is important. Please How wou(d you�rate our service? take a few minutes to complete a Excellent Very Good Good Fair Poor customer service card. We welcome � your comments about the service you How were you treated by our employees� received today. We want to see if we� Excellent Very Good Good Fair Poor are meeting your expertations. Approximately, �how often do you visit city.offices� F will personally review your com- Once a Year �Once a Month Once a Week Other ments and see that you receive a , response to your questio�s or con- Please suggest how we could serve you better? cerns, if you desire. , . Our goal is to provide the highest quality information and service to our citizens and customers. At the City of Plymouth, you are ourfirst priority. I would (ike a reply. 1 don't need a reply. Thank you for your eomments. Optional, unless a reply is requested: a.'�,-s�a,,'"' Name Phone )a G. Willis Ci Manager Address City, State, ZiP Thank you for your comments. Please drop this form in the Customer Service Card Box at the City Center or Public Works Garage. If you have any-questions, call 550-5000,Monday-Friday,8 a.m.-4:30 p.m. After business hours, leave a recorded . message on our 24 hvur Customer Service Line, 550-5062. � � _.__.__. . __.. _ __ _ _ � �ape �ere before mai.liz�g. ----------- F07� ----------- .��— . . .ric w:.s� .. � . � . . . . . . � .. _ . . . . e}���� ������� . �..r � yx �� `�eP..a�e2� .. .' . . >T'µ�}. �: • � ' . . . .. .. . . . . ........... ' .� . . . . . . . . � . . . � . �� i�w . .. m . . . . . .. � . . . � ....„. ..�'y��w`. � . � .._ . ... . �.'�-}-R^:io. ' .... ..p'��. CITY OF EDEI'� PTTx ATT��': � 7G� E�cecutive Dritve Eden Pra.irie, MN 55344 ----------- FOLD --- ------ � � � � ' � � . � � � cro ,� : �D � � i�► 1� ~' (� 1�• � � � � � � � - . V? � � ; � �0'd 9�8-1 �I 2�I H�Id N�Q� .�0 J,l I��WO�� ���SzZb-6�Ol S��bT �5� LZ 3�� � � FEB 17 '93 14:�1 T0:5-4235203 FROI�:CITY UF EliEN PRAIRIE T-846 P.�2 Date In�n attempt ta provide bette�serYice to resid�nts aaad#hose doing busiw�ess in tbe City nf Ede3a�rairie, we wvuld appreciate you� comments. Which dzpartrxi2nt(s) did you �ork witix? Yes Na Commeuts f�— Was the purpose of your visitlactivity hanclled efficiently2 Did you receive cowrteous service? Was txte staff person knowIedgeable? --- Di�i yau abtain the information you xequired? __ 't�4Tere yowr questians/concerns az�swexed to�your satisi`action? _ Do yaa ha�e any comments or svggest%ozas x�egarding City customer services? ; i3ption�Infanm�txa�n: I'�a�nne Phone Than.�yau for your feedbac.l�:. Please return this form to the �ormation Desk or fold as indicated and mz�. . � ,i, c, � .� ce � � ' � � � � � « '�i �; .D o O.''r� � ,� ..=� � � � :L� +s� � � . � ��� � � a �y� .9 � � � � �, s� ;� � �E"' ei w 'H .:, � '-� b�4 � � ^ � �+�^y •� � CQ �'� �y" • ,� 44 'J � � a U � � �'+a �yr C�A "� 0 ti � � � � � �� � y � � � � � b � � � � .� � c � � � �..� � � � � n�, Y � U V a `� � a � ,� o � Q '� � � �F` � � �' � � �' � o e, •� � � x � a �., � � n: Q � az � o . . - � � � c:, c� .. � � 4 � 9, � ^ ~ ~ �+ � �., �—. Ci �" 4� cr ^Y � � O f�' Gi O � .° � i � 3 U a�.� � �.�". � �z� �.. � � ., � o � =.= . � � • � � � � o � :;,: � � � o � � o � 0 �1 A � , . ,,•,, _ POSTAGE . ��'•�� CIT'YOF �� �� � o u 83Q1 Valley Creek Rd. • Woodbury, Minnesota 55125 CITY OF WOODBURY "���;�����"! 8301 Valley Creek Road Woodbury, M1�1 55125 Date: Time: What Service or Activity brought you to our City offices? With which Department did you deal? Name of City Employee (if you recall}? Was service prompt? ❑ Yes ❑ No Was service courteous? ❑ Yes O No Were your questions answered or business concluded? ❑ Yes ❑ No i How were you treated by our employee? Do you have suggestions or comments rzgardina city services? i V ❑ I would like a reply ❑ I don't need a repi�� 4ptional Name Phone Address Zip Thank you for your "Feedback''. Piease return form to the receptionist or mail to the City of Woodbury. - TAPE O�y2 S��':.E HER� BE�'�P.E MAILING DET�CI-� HERE , __ o .� � > � o � � . v, �'' � � � o >, •� � C.. �, e.� `�- L 0 3 .� � .� � 0.� � � � � 3 � � � ctt •r.:� v� v �i � � C � G�,,, � •> � �, � � � � � � � � � � � � 0 O .� � � � O � � � C� y�j � O w � Z � �, C�j a�3 � � � C 'C'"' ��.. � � +�/ �.r w •� ;r. �' � � 'O � � � .:� +". �, �' ^' C G� � 3 � � L � � /� � ^ CA r"' � f"' � CC$ � Ci.`�.�. . �� • . . . i-1 � 3 � .� �, � � � o .o Q �� 3 ..� � .>_ c _ > � ,� ¢ � �' `"A '.A — � �� '� C — >, O _ � = � � � � � � � � ^ � . , _ %^ ,^. i'j ^ . ^ .^. . •� � . . � . . • CITY SUKVEY � � In order to better understand citizen perception of the City, the Council is conducting ' a series of surveys relating to issues facing the City. Please complete this survey and return with your utility bill. The results will be published in the FarmingCon Independent and the City newsletter. � ' 1) How long have` you lived in Farmington? , ' 0-10 years 10-20 years 20+ years 2) Thinking back to when you moved to Farmington, whaC factor was most important to you in selecting this location? (check one) Location Schools Rural/Small Town Housing Job Family Don't Know Other 3) What do you presently like most about living in Farmington? � � - PLEASE COMPLETE OTHER SIDE - . � 5 �a'��,,� r�' ir , ; � � F': i rs� t�� 4. '� �4t��,� �v �,X k v� . . . . . . . 1 i t!ea�,�j���r ��mt �.. �' �. � . . . �� , ry,�,�!. �, . . . ,.,( Yt3t�" �e*"s�ti'�'„k r � � t '� . . •. a.,�• �i :,�i ,�i K � �{ �.� �;: � ��:,., � , � � . . ��i;�arra�(�'�+ +1fs� s �1�x�u5��� � � • \ � '� . � r f +,:� 4���^ � Y O �, t �: a�c"f����r1�R't���� �"r�� � ,.. <;-.n � .'. � . : � . - .. ,}4) •�What'dv�you.rt lilce least about living in Farmington? * , s.�, ;.. , � �:�>7 �1'r.+� <�i , S��S ,Y >v �*� 1 f � � � . . R`r 1� j riG�t . , . . . . � kr :. .� r v{''" t :.y . . ' �,�'�r4.M';i�°t'�I��A��}�:N.. . . � � � � A . '. .. .. •.�.��, ;.�:' ',.. . '.' ' . .� .�. :. � t . �� s � . t' � , ��' •5 How,do you'yfeel,;�bout,,the:City's enforcement of such nuisances as• �yi�} � r ° � �< ��� y �, w.� � �� �� ..� i . Y �P� ����t �T����� �1 �t ` � � 4' t ��s�" ' � hC Not Tough Enough � Don't Know�a �ti � ,r � Fp .•f,�;�.,ti.� ' TOO�TOugh About Rig ' �J�. y� �'�,���'ps-'> � ,a � N i�'�11h'4 F�x - . � . ... .. ' MF w'k r(i(l�i..:�1} ��. ) .1`�ti �,S . � .� {' � 'rPi):n '�` �a' � Y { .� 1�..��. . . : . . . .. i , . a� ., � . � . . . ., .. .�.�-� . . �r' t. � Control `__ ------ �i t.,� ;,�'�+' �';' pl' ;� ? � Anima]. , • CaYS � � � Y ^� ° �z�,� Et � Junked ` ' � , > , � c# •� „ r � ` � n �,i� rr4 �, 3 � � . � '�` �NO�S e..'`I�td�#;'��'t.��H�`��4}�t'�'�' L - .. � . . , . . . r,' x,.��,���A c"��"�''�,y�j�"�4 !�y. 3 .s�.r c� . � . ..�f , ��N'� +�t� Fd [c ,.aS` � ' ���'i,����l� ia � � i t - ., +i i.��e�'..f r���'�Y"�a�v4'h 1 ,Mes sy�Yards�„��,�,{sz ryr 't �� �;•.�4''�,'.� "��c��� '�,, 4 s* ; C � � . . . Y r ,���j�'� �n t� �^�r h * s�? . :., �{ . .._ � a .,,.� r.+, ��,��.�,,��s�k,.�a 1. ) � i ,�,�1�u�i y,rv`.,,kt:'h�^�'n�a r �r,°a "*, � . -- ' �'�� , i a�` � °.ti' r�:,t!�r�<"'�? ��`�'���,.'w ^� �,� � :Othe=. ," .: , °' �� � ��" � r �,� .,Yt,...:.M.;��. a#r. qr-'� 'n"`l�in'�'.,�'ky . . . � sa�-n . � "' communities`have approved residential;:,development�with'lots'�qf�2}xto��A�i� ; � 6) �.Some,'surroux�ding `"Would,� ou favor• � ��� ry f. rFr� ;q».�aty �u'� y'"t1M�`�m*^3 t r'" , , , . 10`acres"located�:outside:;of'�the City's sewer and water.se ton? area. �� Y{'��r�,��� �;�7��a�-��w»�"� � sinilar developments..:in �some of the rural areas of Farming p..; ,�.�.;. + '� a �+'�''> � , . , .. ,: � don'rt'know ��t :t��,s f�� : : � , � } yes no , � �, „s� ,.�, � � � . i!"s ��� " y- .' _. . - . `'d �' � ',r , . ; ,. a 5 . � ' �� � � � �� ':F(� .. �')� r , ,. . . , �� , ,.. � v s�� " . ,. . . ., , ,. .' a '� ;. _, , �. : , �.,:: . . .,. •, , � i CITY SURVEY In order to better understand ciCizen perce�tion of the City, the Council is conducting a series of surveys� relating to issues facing the City. Please complete thiF survey and, return with ynur utility bi11. The results will be puhlished in the Farmington IndependenE and the City newsletter. 1) Would you be in favor of increasing your utility bill by �5.00/year to change from a quarterly to a monthly billing? Yea No 2) There is ongoing discussion about locating a new lwin Cities International Airport near Farmington. Do qou favor or oppose the construction of this facility near Farmington? Please indicate only one. Strongly Fav.or Somewhat Favor Somewhat Oppose ;►trongly Oppose ' Don't Know P L E A S E C O M P L G T E O T ll E R S I D E � � �, r . ,q� � � � F + r� lr�:��!�"'xt f1�•1M 4�.q.��� r� r�t� ?ar . : +^x �'' � ^ , . . : � .. y . . �. }��t}a�,n'�t tYt��. i�'�',���i7���� j t�.i r� s!.� . . - . �' v� � A x : � " ` ��. I _ .: �.�rV irSrlrM�.�fit� y �t 4 � �K4�M.#i.A j . '�Below.�is, a..lis�,S,of a��feww,City. services. For each one, please.indicate,;whether,; ou�would������"��! � § �A�� .y�A . i b " . . . ,r � ..�w� .._ ,14� � � � � '`'�rate��,the;�,qua].ity�' of service as.Fxcellent, .Good, Fair or'Poor. Please check'"�.only�`,one�.fo�x"���r'��:{� a. � i� each se:,vice�`,listed.��t� � °4""�� ,, ;; ` � `� �s,'' Y������ "���� �r µ�� " ,� . ° �{�� �f FY.1k�i^h 3'S,� .r, w�`, � f � ,� te{ � � :1.c � ,��� t"�yri J 1� 1'� �"z'�'�f } : �,+r �,�� � > � � �;pr 6j� ,'�Sd�� r � i. 1 ;�, e . �� �� �� ::e �!, �1v1't� �y dry�}�"i ,¢�,'P,+I.�k,.� � . .� . ! ' ` i�,,�;.:" �+11�r��i'��.�����p�dC'��^'�+lEi��,�r'"v� � ,� � : Excellent :. Good Fair Poor �i DOII�t RIIOW yi'��{��,����� `n"�i, ' ����`,J�,� fY h.;�k(�:'� � p � t�� i ��� ��� t .i '{Py N hbi� i 17'� �'l i t� I �. I� �.��i � '�i� h .. . . .. . .y t v 1 d+�H J�� ��'�"�°'^� � Y i r��n i 1 r:y .� rM �� S . 4 h� � Police Protectipo�n, I r,,�� �3 , �y ; � r,.�x.;�, f 4^, ,��r i u�'44 +�-� •:�`.�. 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