The URL can be used to link to this page

Home My WebLink About5.d. Community Comment Card � t CITY OF ROSEMOUNT EXECIITIVE SUD+lMARY FOR ACTION � CITY COUNCIL MEETING DATE: APRIL 6, 1953 AGENDA ITEbts COMMUNITY COMMENT CARD AGENDA SECTION: OLD BUSINESS PREPAR.ED SY: STEPHAN JILK, CITY ADMINISTR.ATOR AGENDA N�TEM T1` � � ATTACffi�IENT5: COMN.�NT CARD INFORMATION AP OVE BY• At the direction af the City Council staff has generated a proposal for the establishment and use of a "Community Comment Card" tor the purpose of : gathering information and feedback on the service we are providing the community. Attached find a proposed draft of the card to be used. This is a "paste up" of what we would suggest to use and staff will have the cards printed after your approval . _/,___'_-----_..._.._---- _.�.,.., The cost for printing of the cards will be about $220. 0 ._�per thousan� as we have laid them out. This is without a postage sta�iip which we�� propose not putting on the card. ' ��. I would propose that we would print OOO cards a.� a time and expect that to be a one year supply. We will have a ��i�ea on usage after six months. I would recommend that the funding for this com� from the "newsletter/newspaper" account because this is a communication expenditure and, after you decided to approve the use of the ThisWeek newspaper on March 2, there are funds available. The use of the card, how it will be distributed and how the information that we receive from the use of the card is presented in the attached memo. This is proposed to be a fundamental source of feedback from those people that use our services. This information will be collected, compi�ed and processed to insure that follow up is completed. RECOM'MENDED ACTION: Motion to approve the establishment af the Rosemount Community Card, the process �o utilize it and the funding as outlined in the Ci�y Administrator' s memo of April 1, 1993 . COUNCIL ACTION: ,��'� � � ' , , • � � ,. ; , � � � ; . - , � � • -� �� . 3 Please let us know how we did! We try hard to�provide the best service ti;.�: ' ! possible. We value your comments and suggestions. �• � � � � � � I received service from the followin Cit de arfinent: ..�. � . ` , � � �� , . _ 9 Y P � • _ _ � � `., ,, . > �,. ,; ; , . .. "�� b �z o �� ri ; � . . ; Io: Q.,`0i 'o �a O ,:. . 'r €I O Administration � � �� °- 3 �. � ! � o City of �� —_ �-- _ ��r+ � Y��-� ''�� o. . � , ` ,l, '�, ;�.c: , �\� .; � ,•. � ,, I O Animal Control CI Fire Protection � � � Rosemount � ____..--- �. , _ _ -- r ..N / - � �; �.. � N A contmreriity thal cares... � � � ❑Buildin Ins ection � '' � �� '��, � .ro�. `~ `� ''' �: �' g p ___ ❑Polite � µ; ,�� -. l•. � . �- m TI�e City of Rosentourtt slrives to Y � � ---- j ' ' ��- o ':ro . provide qr�ality services to its ❑Street Maintenance • � ° �- �► . �c � --- ._ O Park Mamtenance ; , ' '�,�� = m cr�ston�e►s. We er�courage and � � � _____ ___---- I-- _ .._. � .�. � �.: , .: h ;��' vaiae your feedback ort Icow we are , ; � � 'a ,n . �;, � ;` � ❑Snow Plowin O Water Sewer nreetirtg tliis goal. We tvorilcl atso ' { „ �� 9 I / ;.; r ':,�o ' :.s °� ro ' �o like to Jcear frnnt you if yor� l�ave a � � ; __-_ . _---- _ _ _ �� :•,,o.�:.Q .,, , •� qt�estion, sr�ggestio�c, regriire �� ' ❑Zoning/Code Enfortement •.� ,'c se�vice, or �vorcld like to be ' — � . � � '' . ; o __--- ' ,.� a t'N • ' � � • 1 •�, I, ' � v,�+ ;�+ cor:tact.erl by a city representntive. � ,'gp .� , � . ,��• ,�,, ; /��:,,� . � �, �.�y � . . � . . 1 }5 ''f y.'C �T..ti.0 . Please f ll aret tl�e attaclied , � �� , ,�: :, ;' ;„t=M� � � '� � ° = Can�rient Carrl ar:d leave it witle ticc � � � . How pleased were you with the City s initial ,.' , : ,_ �.� rece tionisl at tlle Cil �lall o�te v . � � response7 (circle one) , .' �'' � �� ."� rr �.� k °'";o n .v � .f � � �,�. , �. .,..� . . �- r �, g.. tlre l)!r•ee payment �liop boxes, or , � d � Pleased Satisfied Displeased . ; . �� i � r :�. , ;�: t' �, ' ;.. �, ��,� nrait it �o us at yorir convenience. . �� . . �' ..'�. ;, : :� ...;`. Si�tcerely, . � ` Exceltent Good . Poor � � ��y,.�>O COMMENT$: ,`.; ', ' � � �.; � �"�' ' � Courteous Employees ❑ O O � � � �•� �' . � ', , � .� � r Y �'.,,'� �y: Y�: T .s, . Stepha�: Jilk , , . � � �� . ., 'S? �',f ,;� , , .. � s• � ,� , City A�lrninistralor , � Knowledgeable Employees ❑ . 0 � : j ,' ��, ,: ,: 3. , ,�i ":,w:. , „ ' :� �+ , � ; Timely Service O O � O ,1 ';; a�. { �' ; �; . . . . . � � � . . � � , � . . � � .1 � �•, . . . . '. . . � � 1 � � 1. , ��' p ��.. i �'1�� y�Y.. • � S How dn you perceive the ' ....: j ,;. � o, � ; .�4,�, .� � value of the senrice we . ? `, :`� ` ; ' ;, o ,, �� t = ❑ �'� t' . � .,. ' provided? � C1 ' ,�; r /y � t f �;;'. ^a ' ` � .r ,� , 3 ; ti.j � x . : = � � Were ou satisfied with the overaU results of our ' � � � � � ��' �� : . �� t' � � � �`' '�' s•a ��• :.(p'�, �' � ` ; . servic 1 (circle one) Yes No . � � ,.i.� s.` ,��; ' ' '�� t 3;', ' � . . . �. ,. , . i� , , '�° � it` M ,•� y ', i . . . . . . . _,� . . . . . . � i � ' � ' � *� . . . . . i, � � . . . . . . � .S,'. ,� ;..t � '` . .,. � '� . . . � . {� . � . � � . . �� , . ' � � � . . � . � . . � . . . " . . � . . � . .. . . . � � . � . � . . ��1. � . . . . . . . � � . .. . . .. . , � 1' �� `Z `� v} w . � � � � _ �- � � � � � � � � � �� a � ' . � �� J � �C , Z q � � J Y `� �J � � `-� v o� � 3 � --, �,., � � � _ � v � � � � � °, � � POSTAGE � 1 T a � � t75'��'''°J'� T Y t �- S'`� 5T" � � ' ��7S" _ _ �0 S �-w�► c}-�� , ,� —^� _ s�� r �, _ ___ _ _ _. _ _ _ , , ,� _ �..._�. . � _, ,, . ,. . � ,m - . .. : �- � : � � � � � � � _�. - TO: Ma.yor McMenomy Council Members: Klassen, Staats, Willcox, Wippermann FROM: Stephan Jilk, City Administrator DATE: April 1, 1993 RE: Community Comment Card The following is proposed as a process to establish the use of the Rosemount Community Comment Card. This card will be used to allow those residents, contractors, businesses, etc. that have the opportunity to have used services pravided by the City to comment back to us as to the adequacy of that service and ma.ke recommendations for improvement. The information that we get back through this process wi,ll be reviewed and considered to improve our services. The following process will be used: Availability - Cards will be available through several soureesc - At the service counters at City Hall - At the information shelves at City Hall - Distributed, by mail, to those addresses where fire service is provided. This will be done by mailing to every fourth call address . - Distributed, by mail, to every tenth addressee of those persons receiving police service. - Provided to every tenth person taking out a building permit. - At the service counter of the new offices of Parks and Recreation in the Armory/Community Center building. - To customers at the new banquet hall . Data Collection - All cards wil-1 be dropped off at City Hall, at the utility payment drop off boxes or mailed back to City Hal1. - When the cards come in, the comments will be compiled by department and then by type of comment so that immediate response can be given if needed. - On a weekly basis the compiled report will be given to the City Administrator for review and to insure follow up. - On a monthly basis the compiled report will be given to the City Administrator for review and to insure follow up. - On a monthly basis the compiled report will be given to the City Council and other Commissions for their information. At this time the report will be available to the public if they wish to see it. At budget time we will review the success of this process and determine the feasibility of its cantinued use.